Do you deal directly with insurance companies?

Yes. We handle estimates, authorisations and repair completion. Direct billing where eligible.

What information do you need to start a claim repair?

Your policy details, incident description, photos (if available) and vehicle information. We guide you through the rest.

Are your repairs warranty and AWS compliant?

Yes. All work follows AWS standards with appropriate parts and documentation.

AWS-approved workshop · Wallsend

Motorhome & Caravan Accident and Insurance Claim Repairs

Accident damage, storm damage or water ingress after an incident? We carry out insurance claim repairs on motorhomes and caravans at our workshop at Davy Bank, Wallsend, and in most cases we deal with your insurer or broker for you. We work with insurers, claims handlers and loss adjusters, and we repair privately too if you're not claiming.

Send us photos on WhatsApp Request an assessment and estimate Call 0191 694 1111

Already have a claim number? Include it in your message and we'll take it from there.

How the insurance repair process works

Assessment

We inspect the vehicle and record the damage with photos, moisture readings and a parts list.

Estimate

A detailed scope of work with parts, labour and lead times, ready for your insurer.

Insurer liaison

We provide the evidence and handle questions from the insurer, broker or assessor, so you're not stuck in the middle.

Repair and sign-off

Repairs to AWS standards, updates while the work is under way, and a final inspection before handover.

Timescales depend on insurer approval and parts availability. We'll keep you updated at every stage.

Common insurance repairs we handle

Panel and corner damage

Cracks, splits and dents to GRP and ABS panels and corner mouldings.

Awning rail and roof leaks

Impact or storm damage that has let water in, caught before rot spreads.

Windows, doors and rooflights

Replacement, resealing and structural refitting, including door frames.

Interior and furniture

Wallboards, lockers, trims and floor delamination caused by an incident.

Appliance damage

Heaters, fridges, chargers and wiring faults after an incident.

Full structural rebuilds

Stripping out, drying, replacing timbers and insulation, and finishing to a factory standard.

For insurers, claims handlers and loss adjusters

We're an AWS-approved motorhome and caravan workshop in the North East, taking on everything from minor impact damage to full structural rebuilds. On every claim we provide:

✓ Photographic evidence before, during and after

✓ Moisture readings and a damp report where relevant

✓ A detailed estimate with parts, labour and lead times

✓ Prompt answers to insurer and assessor queries

✓ Progress updates during the repair

✓ Final inspection and sign-off before handover

Send us an instruction: info@motorhomekings.uk

Insurer and assessor pathways

If your claim is being handled by one of these, there's more detail on how it works with us.

AllianzRepairs and assessments for Allianz policyholders → Claims Consortium GroupStructural and damp repairs for Consortium claims → W Neville Cory assessorsRepairs following an independent assessment →

Not claiming on insurance?

We repair accident damage privately too. Send us photos and we'll give you a clear quote before any work is booked in. We accept card payments and bank transfer.

Ask for a quote

What customers say on Google

"Great job done sorting the dropped door on my Rapido 966 with a new outer frame… explained fully what they would do and quote was accurate."

Alan

"Marie kept me in the loop and also dealt with my warranty company. In a speedy manner!"

Beverley Burns

Get your repair moving

The quickest way is to send three or four photos of the damage on WhatsApp, with your registration and claim number if you have one.

WhatsApp 07943 200793 Call 0191 694 1111 Email us

Davy Bank, Wallsend, NE28 6UZ · Monday to Thursday 9:00am to 4:45pm, Friday 9:00am to 4:00pm