Do you work directly with MB&G on claims?

Yes. We inspect the vehicle, prepare a report with photos and costings and liaise with MB&G regarding authorisation. We then explain their decision and any contributions or exclusions before work begins.

Can you invoice MB&G directly?

Some MB&G policies allow us to invoice the warranty provider directly, while others work on a pay-and-reclaim basis. We will clarify how your cover usually operates and confirm this in advance.

What types of faults are usually covered?

Common warranty work includes damp and water ingress, floor and structural issues, heating and hot water faults, electrical problems and appliance failures. Exact cover always depends on your MB&G policy wording and their authorisation.

Are diagnostics included in my MB&G warranty?

Diagnostics may or may not be covered depending on your level of cover. We outline any investigation costs beforehand and, where possible, indicate how similar claims have been treated historically.

MB&G Warranty Repairs | Motorhome Kings (North East)

AWS Approved Workshop

MB&G Warranty Repairs

MB&G caravan & motorhome warranty repairs carried out in our North East workshop. We handle inspection, photo report and communication with MB&G so you have one point of contact.

Request MB&G Warranty Booking

Prefer to talk first? Call 0191 694 1111 or email info@motorhomekings.uk.

MB&G warranty claims – North East

Motorhome Kings is an independent AWS-approved workshop handling repairs for customers with MB&G warranty policies. No affiliation or endorsement by MB&G is implied.

MB&G Warranty Work We Commonly Handle

Damp & Water Ingress

Damp investigation, sealing failures, water ingress and interior damage – reported and repaired in line with MB&G policy terms.

Floors & Structural Issues

Floor soft spots, delamination and timber repairs where they fall within the scope of your MB&G cover and are authorised.

Heating & Hot Water Systems

Truma and Alde heating & hot water faults – diagnostics, parts and repairs where covered and approved.

12V / 230V Electrical Problems

Charging systems, control panels, mains trips and power distribution faults potentially covered by your warranty.

Appliances & On-board Equipment

Fridges, heaters, movers and other fitted equipment – inspection, reporting and replacement where authorised.

Body & Exterior Components

Selected body, joint, window and rooflight issues where the cause is within policy scope and agreed with MB&G.

Start an MB&G Enquiry

Typical MB&G Warranty Jobs

Warranty Fault Investigation

Inspection, diagnostics and a structured photo report designed to support MB&G warranty decisions.

Claim Report & Liaison

We compile costs and technical findings and speak to MB&G about the proposed repair so you do not have to relay workshop detail yourself.

Authorised Repairs & Testing

Once the claim is approved, we complete the work, function-test systems and record results on your job file.

Direct Settlement Where Allowed

Some policies allow us to invoice MB&G directly; others operate on a pay-and-reclaim basis. We clarify this with you in advance.

Out-of-Warranty Options

If MB&G decline a claim or an item is not covered, we can still quote for repair and talk through repair versus replacement.

Habitation & Safety Checks

Combine warranty work with habitation checks, gas safety and electrical testing to minimise vehicle downtime.

How the MB&G Warranty Process Works

Send your details – MB&G policy number, vehicle, mileage, symptoms and any photos. We’ll confirm the best route.
Book inspection – your caravan or motorhome comes into our AWS-approved workshop for diagnostics and checks.
Report & decision – we send MB&G a report with photos and costs, then explain their decision, any allowances and any contribution required from you.
Repair & sign-off – we complete the agreed work, test systems and go through the repair with you when you collect the vehicle.

Timescales depend on claim approval and parts lead time. We’ll outline likely timings when you book and keep you updated during the claim.

To get started, we’ll ask for: your MB&G policy number, level of cover, vehicle details, current mileage and a brief description of the fault, plus any photos or videos. This helps us prepare a clearer report and can shorten workshop time.

Start MB&G Claim