Do you work directly with Autoguard on claims?

Yes. After inspection we prepare a report with photos and costings and liaise with Autoguard regarding authorisation. We then explain their decision and next steps to you.

Can you invoice Autoguard directly?

Some Autoguard policies allow us to invoice the warranty provider directly, while others require the customer to pay and reclaim. We will check how your policy usually operates and confirm this before work starts.

What types of faults are usually covered?

Common warranty work includes damp and water ingress, floor and structural issues, heating and hot water system faults, electrical problems and appliance failures. The exact cover always depends on your specific Autoguard policy wording and their approval.

Are diagnostics included in my Autoguard warranty?

Diagnostics may or may not be covered depending on your policy. We will outline any investigation costs in advance and, where possible, clarify with Autoguard how they typically treat similar claims.

Autoguard Warranty Repairs | Motorhome Kings (North East)

AWS Approved Workshop

Autoguard Warranty Repairs

Autoguard caravan & motorhome warranty repairs carried out in our North East workshop. We handle inspection, photo report and communication with Autoguard so you have one point of contact.

Request Autoguard Warranty Booking

Prefer to talk first? Call 0191 694 1111 or email info@motorhomekings.uk.

Autoguard warranty claims – North East

Motorhome Kings is an independent AWS-approved workshop handling repairs for customers with Autoguard warranty policies. No affiliation or endorsement by Autoguard is implied.

Autoguard Warranty Work We Commonly Handle

Damp & Water Ingress

Damp investigation, sealing failures, water ingress and internal damage – reported and repaired in line with Autoguard policy terms.

Floors & Structure

Floor soft spots, delamination and timber repairs where covered, with clear photos and moisture readings.

Heating & Hot Water

Truma and Alde systems with no heat, lockouts or poor performance – diagnostics and component replacement.

12V / 230V Electrics

Charging systems, control panels, mains trips and power distribution faults that may fall under your Autoguard cover.

Appliances & Equipment

Fridges, heaters, movers and on-board equipment – inspection, report and replacement where authorised.

Body & Exterior Issues

Panels, joints, seals, windows and rooflights where the underlying cause is within policy scope and approved by Autoguard.

Start an Autoguard Enquiry

Typical Autoguard Warranty Jobs

Warranty Fault Investigation

Inspection, diagnostics and photo report tailored for warranty decisions, including likely cause and recommended repair.

Claim Report & Liaison

We prepare information for Autoguard and communicate with them about the proposed repair, so you’re not chasing multiple parties.

Approved Repairs & Testing

Once authorised, we complete the repair, test the system and record results on your job file for future reference.

Direct Settlement Where Allowed

Some policies allow us to invoice Autoguard directly; others require you to pay and reclaim. We’ll confirm how yours works before you commit.

Out-of-Warranty Options

If a fault is not covered, we can still quote for repair and explain the most cost-effective route, including staged work where helpful.

Habitation & Safety Checks

Habitation checks, gas safety and electrical safety tests can be combined with warranty work to minimise downtime.

How the Autoguard Warranty Process Works

Share your details – policy number, vehicle, symptoms and any photos. We’ll confirm whether it looks like a warranty route.
Book inspection – your caravan or motorhome comes into our AWS-approved workshop for diagnostics and moisture checks where relevant.
Report & authorisation – we prepare a report with photos and costs, then liaise with Autoguard for a decision and clarify any contribution or exclusions with you.
Repair & handover – once authorised, we carry out the work, test everything and go through the repair with you at collection.

Timeframes depend on claim approval and parts availability. We’ll outline expected lead times when you book and keep you updated during the claim.

What we need to get started: your Autoguard policy number, vehicle details, mileage, a brief description of the fault and any photos or videos you can send. This helps us prepare a stronger report and may reduce workshop time.

Start Autoguard Claim