✅ How to Make a Complaint

If something hasn’t gone to plan, please let us know. The fastest way is to fill out our simple online form.

👉 [File a Complaint Form] 

Alternatively, you can contact us via:

📧 Email: info@motorhomekings.uk
📬 Post: Motorhome Kings, Davy Bank, Wallsend, NE28 6UZ
📞 Phone: 0191 694 1111 (Ask to speak to Marie)

📝 What to Include in Your Complaint

To help us resolve your issue quickly, please include:

• Your full name and contact details

• Vehicle make/model and job reference (if applicable)

• A brief description of the issue

• Any relevant dates or supporting photos (optional)

• What outcome you’d consider fair

⏱ What Happens Next

• We’ll acknowledge your complaint within 3 working days

• We aim to provide a full response within 10 working days

• If further investigation is needed, we’ll let you know and provide updates

📈 Escalation

If you’re not satisfied with our initial response, your complaint will be reviewed by a senior member of the team for further resolution.

📌 For Insurance-Backed Work

If your vehicle was repaired under an insurance policy, you can also raise concerns directly with your insurer. We’ll assist where needed to ensure a fair outcome.