Do you work directly with CCG on claims?

Yes. After inspection we prepare a report with photos and costings and liaise with CCG regarding authorisation. We then explain their decision and the next steps before work goes ahead.

Can you invoice CCG directly?

Some policies allow us to invoice CCG directly, while others operate on a pay-and-reclaim basis. We will clarify how your cover usually operates and confirm this with you in advance.

What types of faults are usually covered?

Typical warranty work includes damp and water ingress, floor and structural issues, heating and hot water faults, electrical problems and appliance failures. The exact cover always depends on your CCG policy wording and their authorisation.

Are diagnostics included in my CCG warranty?

Diagnostics may or may not be covered depending on your level of cover. We outline any investigation costs beforehand and, where possible, indicate how similar claims have been treated in the past.

CCG Warranty Repairs | Motorhome Kings (North East)

AWS Approved Workshop

CCG Warranty Repairs

CCG caravan & motorhome warranty repairs carried out in our North East workshop. We handle inspection, photo report and communication with CCG so you have one point of contact.

Request CCG Warranty Booking

Prefer to talk first? Call 0191 694 1111 or email info@motorhomekings.uk.

CCG warranty claims – North East

Motorhome Kings is an independent AWS-approved workshop handling repairs for customers with CCG warranty policies. No affiliation or endorsement by CCG is implied.

CCG Warranty Work We Commonly Handle

Damp & Water Ingress

Damp investigation, water ingress tracing and interior repairs, reported in a way that supports CCG decisions.

Floors & Structural Issues

Floor soft spots, delamination and timber repairs where they fall within your policy and are authorised.

Heating & Hot Water Systems

Truma and Alde systems with no heat, lockouts or poor performance – diagnostics and component replacement.

12V / 230V Electrical Problems

Charger faults, control panel issues, mains trips and power distribution problems that may be covered by your warranty.

Appliances & On-board Equipment

Fridges, heaters, movers and other fitted equipment – inspection, reporting and replacement where authorised.

Body & Exterior Components

Selected body, joint, window and rooflight issues where the underlying cause is within policy scope and agreed with CCG.

Start a CCG Enquiry

Typical CCG Warranty Jobs

Warranty Fault Investigation

Inspection, diagnostics and a structured photo report tailored to what CCG need to assess your claim.

Claim Report & Liaison

We compile costs and technical findings and speak to CCG about the proposed repair so you aren’t stuck in the middle.

Authorised Repairs & Testing

Once your claim is approved, we complete the work, function-test systems and record results on your job file.

Direct Settlement Where Allowed

Some policies allow us to invoice CCG directly; others operate on a pay-and-reclaim basis. We clarify this with you first.

Out-of-Warranty Options

If an item is not covered or a claim is declined, we can still quote for repair and explain the most sensible long-term option.

Habitation & Safety Checks

Combine warranty work with habitation checks, gas safety and electrical testing to minimise downtime and travel.

How the CCG Warranty Process Works

Send your details – policy number, level of cover, vehicle, mileage, symptoms and any photos or videos.
Book inspection – your caravan or motorhome comes into our AWS-approved workshop for diagnostics and checks.
Report & decision – we send CCG a report with photos and costs, then explain their decision and any contributions or exclusions.
Repair & sign-off – once authorised, we complete the agreed work, test systems and go through the repair with you at collection.

Lead times depend on claim approval and parts availability. We’ll outline expected timings when you book and keep you updated as the claim progresses.

To get started, we’ll ask for: your CCG policy number, level of cover, vehicle details, mileage and a short description of the fault, plus any photos or videos. This helps us prepare a clearer report and can reduce the time your vehicle spends in the workshop.

Start CCG Claim